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Van Duin, J. H. R.

Rotterdam University of Applied Sciences

in Cooperation with on an Cooperation-Score of 37%

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conferencepaper

From home delivery to parcel lockers

  • Van Duin, J. H. R.
  • Wiegmans, Bart W
  • Arem, Bart Van
  • Amstel, Yorick Van
Abstract

E-commerce is still a strong growing segment with fierce competition among the parcel delivery service providers. To stay ahead of the competitors innovation is necessary. Currently, parcels are being delivered with large delivery vans which will usually deliver single parcels to doorsteps of their customers. This so called last mile is the most expensive logistics activity. In the literature it is proposed that parcel lockers have high potential to save cost. In our paper a literature review on parcel lockers, 3 methods for analysis are described and the results of a case study are provided.

Topics
  • case study
  • electronic commerce
  • competition
  • customer
  • last mile
  • service agency
  • delivery van
  • package service
  • delivery service